1. Introduction

At Gabrielle Silk, we aim to ensure that you are satisfied with your purchase. If you are not happy with your order, this Refund Policy explains how you can request a return or refund.

2. Returns

• Eligibility for Returns: You may return items within 30 days from the date of purchase. To be eligible for a return, the items must be unused, in their original packaging, and in a resellable condition. Please include a copy of your receipt or order confirmation with your return.
• Non-Returnable Items: Due to hygiene reasons, we cannot accept returns of silk products that have been opened or used, unless they are defective or damaged upon arrival.

3. Refunds

• Requesting a Refund: To initiate a refund, please contact us at hello@gabriellesilk.com with your order number and reason for the return. We will provide you with instructions on how to return the item.
• Refund Process: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow up to 14 days for the refund to be processed and reflected in your account.
• Shipping Costs: Shipping costs for returns are non-refundable. You are responsible for any return shipping fees.

4. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at hello@gabriellesilk.com. We will provide instructions for returning the item and will arrange for a replacement or issue a refund, depending on your preference and stock availability.

5. Contact Us

For any questions regarding returns or refunds, please contact us at hello@gabriellesilk.com or write to us at Gabrielle Silk Ltd, 3rd Floor, 86-90 Paul Street, London EC2A4NE.